KPJ RAWANG Out Patient Clinics (Level 1)

KPJ RAWANG Specialist Hospital out patients clinics are for those patients, who do not require emergency care and patients are stable with non acute healthcare problems, and illnesses.
Appointment times are given but clinics mostly are run on, first come first serve basis every day.
Please visit our specialist doctors who are there for best and fastest possible care for your better health.

Level 1: Physician & Gastroenterologist, Paediatrician, Orthopedic Surgeon, General Surgeon, ,Cardiologist. ,Obstetrician& Gynaecologist, Anaesthesiologist

KPJ RAWANG Day Care Clinic (Level 2)

KPJ RAWANG Specialist Hospital Day Care Clinics are for pre selected (Elective List) cases. Mostly set by surgeons to do minor procedures, where patients can go back home on the same day.
Every procedure and treatment option under day care has its check list for patients, and this is well explained to every patients registered for day care procedure.

Level 1: Women and Children Clinic

KPJ RAWANG Emergency Services
Our A&E Services is located at Ground floor. Emergency admissions and after office hours admissions are handled here. As well, admissions during weekends and public holidays have to be made here.

Level 7: KPJ Wellness Center OR Rehabilitation Center .

We believe that to maintain a healthy lifestyle, putting prevention into practice is important. Thus, we have provided you a convenient centre, Wellness Centre (WC), to accommodate your needs. Our wellness centre is ambitious to create awareness and better knowledge on your wellness. Our health assessment packages help to protect, promote and maintain your health and well-being. There are a range of services offered by our WC to suit your different lifestyle, stages of life, sex, family and medical history. Also, we provide extensive preventive healthcare services and facilities in an exclusive environment focused on comfort and convenience. Our caring and professional Wellness Doctor will handle all your preventive healthcare requirements with confidentiality.

General Advice/Information

• You are advised to fast from midnight before the first day of your health screening appointment. No food or beverages are allowed during the fast with the exception of plain water.
• Kindly inform our staff during registration if you have any health problems such as chest pain, discomfort, tightness, or if you have undergone any procedure such as balloon angioplasty, stenting or bypass surgery.
• Please avoid bringing expensive valuables with you during the health screening.

Advice for Ladies

• It is advisable to book your appointment around day 10-14 of your menstrual cycle. This is about a week after your last day of menstruation.
• If you are menstruating on the day of your appointment, please call up the WC to reschedule your appointment.
• Kindly inform the receptionist during registration if you are pregnant or suspected to be pregnant as X-rays, Bone Scan, and Mammogram are not recommended if you are pregnant.
  Tel: 603 6099 8999 Ext.8996

Preparing your hospital admission

You will be referred for admission registration at Admission Counter, Level 1 during office hours (8.00am to 5.00pm). Admission after office hours, during weekends and on Public Holidays will be at the 24 hours Accident & Emergency Department. Patients who are scheduled for surgeries are advised to be admitted a day prior to the surgery. The hospital does not guarantee availability of rooms if patients were to admit on the surgery day.

Things to bring upon admission :

• Documents:
  - 1. Identity Card or Passport or Birth Certificate
  - 2. Letter of Guarantee/ Health Cards
• Personal items i.e clothing, slippers and toiletries
• Labour patients: one set of baby clothes

Discharge Services

You will be discharged upon your consultant's advice. Your final bill will be processed as soon as we receive the discharge order from your consultant.

For personal case (cash payer), your bill will be ready approximately one hour from the discharge time ordered by your doctor. If you are under hospitalization insurance, the entire verification and bill processes may take approximately two to three hours depending on the confirmation from the insurers. You will be informed when your bill is ready. You may be asked to pay subsistence fee, if applicable at the time of your discharge. If there are items found to be broken or missing upon your discharge, they will be charged to your bill accordingly.

Check out time is 12.00 mid day. Discharges from 3.00pm - 6.00pm, an additional half day room charge will be incurred. Discharges after 6.00pm will be charged as a full day's rate.

Take home medication & follow up appointment

Medication will be given to you in the ward before you leave. Your follow up appointment with the consultant will also be made prior to your discharge.

Late Charges
Generally, the bill prescribed at discharge will be the final bill. Occasionally however, late charges for items used on the day of discharge may not be included. If this is the case, the hospital will post a final bill indicating the balance on the account.

Refund of Excess Deposit
Amounts received in excess of the total bill will be refunded depending on the initial payment mode. Refunds made via credit cards will be settled within 7 working days. However, cash refunds amounting to more than RM 500 will be done via cheque, within 14 working days.

Update of Hospital Bill and Insurance Claims
If you have a long stay in the hospital, we will update you or your family on your hospital bill's status periodically. If you are under GL or insurance scheme, our staff will file claims for you with your healthcare insurers or other programs. If you have queries on insurance claims, please contact our Credit Control office/ Billing Executive (ext. 8825, office hours only).

Home Nursing Care

This service is for patients who have been recently discharged for personalized care in the comfort of their home. We help you to manage your recovery and also provide care for mother and babies. For further information please call hospital general line and request information.

Physiotherapy and Rehabilitative Care

KPJ RAWANG Specialist Hospital provides physiotherapy care for in patients and outpatient under trained physiotherapists. The type of physiotherapy is decided by the referring doctor and our experienced physiotherapists' help patients overcome their physical problems and improve well being and fitness.
Rehabilitation is also provided for patients as per consultant's advise.

Payment Counter Info

Kindly make your payment or acknowledge your bill (for cases under insurance and guarantee letter) at the payment counter at the first floor or respective floors. Upon settling the bill, a discharge slip will be given to you. Please hand over the discharge slip to the nurse at the Nurses Counter and collect your medications, x-ray films, appointment card, M.C. and etc.

Health Insurance Accepted

Please check with your provider (insurance company) to ensure that KPJ RAWANG Specialist Hospital is covered by your insurance plan.

Financial Counseling

KPJ RAWANG Specialist Hospital finance services provide a very friendly advice from their experience about dealing with the issues of payments and solutions. Please contact our officer in finance services for this.

Contact Us

For inquiries, please visit our Business Office located at the main entrance.
For online contact please visit our CONTACT US area.

Patient Services

Our Admission office is located at Ground Floor. Appointments for admission are made during your visit to the consultant's clinic. Planned admission can be made through Admission counter at level 1 from 8.00am till 5.00pm. Emergency admissions are made through the A&E Services at Ground Floor. Admissions made after office hours (after 5.00pm), during weekend, and on public holidays will be handled at the A&E Service after office hours (after 5.00pm)

Registration
One of our patient safety goals is to identify our patient correctly. During registration for admission, you will be requested to present your identity card/passport or any other legal documents (Guarantee Letter) for registration purpose. For children under 12 years old, parents or guardian's identity is required for registration. Upon completion of registration, you will be requested to check and verify your particulars on the printed Admission Registration form. For return patient, you are advised to update your particulars and contact information during registration.

Admission Toiletries Pack
Personal toiletries are available upon request and will be charged to your bill. Do feel free to enquire it from our ward staff.

Pre-Surgery Admission
You are required to sign a consent form before any surgery. For children under 18 years old, parents or guardians are required to sign the consent form for their children. Your consultant and the nurses will advise you on details regarding your preparation for surgery.

Patient Accommodations

KPJ RAWANG Specialist Hospital is equipped with 160 beds. By choosing us, you can enjoy the privacy and comfort of a premier specialist hospital run by expert managerial and medical staff committed to the well-being and recovery of patients. Your room request will seriously be considered; however, room assignment is also in dependence of room availability and your specific medical needs.

Security for Your Belongings
During your stay with us, it is advisable not to bring or keep valuables. You are advised to send your valuables home with a family member. If that is not immediately possible, valuables may be kept in safety box provided to all patients. The hospital will not be responsible for any loss of valuables such as cash, jewelry, mobile phone, or damage to your personal items while in our premises.

Telephones
This facility is available in all rooms. To call for internal services, please refer to the hospital telephone directory for extension numbers or press "0" for operator's assistance. To make external calls, please press "0" for operator's assistance. Charges for your external calls will be reflected in your hospital bill. Hand (Mobile) phones are not permitted within the hospital premises as they may interfere with the high frequency electronic equipment used.

Television
Each patient is equipped with a television. If you encounter problem with the television, please contact our Nurse Counter.

Newspaper
A choice of one complimentary newspaper is provided to all single room occupants.

Medical Records

A patient or his/her legal representative may have a copy of his/her medical records. With authorization from the patient, his/her copy of medical records will be sent to another facility. KPJ RAWANG Specialist Hospital requires a complete signed consent form for authorization to release medical information to another party.

Patient Food Services

If you are under therapeutic diet, our Dietary service will ensure your nutritional requirements are met in accordance with your physician's orders. If you need advice on meal selection or have a question concerning your diet, you may request for Dietetic service. Our Dietitian will pay you a visit.

Visiting Hours

policy throughout the facility. We welcome your families, friends, and loved ones to visit you during your stay in the hospital. However, for the safety reason, access to the hospital may also be limited during certain hours. Please kindly ask your visitors to observe and adhere to the following visiting hours and regulations:

Children under 12 years old are discouraged to visit patients. Children must be accompanied by an adult at all times. No visitors are allowed after 9.30pm. We encourage visitors to be mindful of patient's need for proper rest.

Children 12 years and under are not permitted in both Intensive Care and High Dependency units. Only two visitors per patient are allowed to visit at a time.

Security personnel and nursing staff members may restrict visiting hours at any time when it is deemed necessary to preserve the welfare of any patient. This is necessary to guarantee that our patients get uninterrupted rest

Smoking
Our hospital observes a strict "NO SMOKING" code of practice within its premises following the Ministry of Health regulations.

Other Services

For your convenience during your stay or visit to the Hospital, we have provided you these services and facilities:

Hotel Accommodations

To your convenience, KPJ RAWANG Specialist Hospital provides a list of nearby hotel accommodations for your visiting family & friends.

Public Transportation

Below, you can find a list of public transportations that will bring you to KPJ RAWANG Specialist Hospital for your visit. These buses will stop at station bus Bandar Rawang, which is opposite the KPJ RAWANG Specialist Hospital. For those travelling from Kuala Lumpur, please visit website KTM (Keretapi Tanah Melayu/ Electronic Train System) station is at walking distance from hospital.

Patient Safety

Our safety and security measures:

• No Smoking policy
• 24 hours close-circuit TV monitors and security for round-the-clock security surveillance.
• Fire resistant materials are used in the building under the strict supervision of Fire Department of Malaysia (Jabatan Bomba Malaysia).

We seek cooperation from all of our patients and visitors to observe this safety rules and regulations within our hospital premises

Safeguard Your Hospital Stay

KPJ RAWANG Specialist Hospital takes safety and security measures as one of the most important measure in the management of patient care. Security surveillance by security staff is provided round the clock. 24 hours close-circuit TV monitors and security staff guard at all the entrances to hospital. Fire resistant materials are used in the building under the strict supervision of Fire Department of Malaysia (Jabatan Bomba Malaysia).

KPJ Rawang Safety Goals

KPJ RAWANG Specialist Hospital takes patient safety goals as one the most important aspect of healthcare provision. Patients are at the center of our care provision and most important member of KPJ RAWANG Specialist Hospital safety goals.
We are committed to providing a safe environment for our patients. Patients and their families may help by informing physicians and caregivers of:
Any food or drug allergies, and if you are taking or have been taking any medications, including over-the-counter and herbal products. Any changes in your condition and how you are responding to medications and treatments. If you have questions about your care, medications or treatments, please ask your doctors/ nurses for more explanation. In addition, many factors, including your physical condition, medications and procedures, may make you feel weak or dizzy. It is important to know what activities your consultant/ doctor feels you are able to perform, and it is best initially not to try to do things such as get out of bed without first checking with hospital staff.
If your doctor says you may get out of bed, please use the bed controls to lower the bed to the lowest position and use the call system for assistance.
Use the call system in the bathroom if you become weak or need help getting back to bed. Wear non-skid footwear. Ask your caregiver if you don't have any.
Have objects you use, such as bedside table, phone, call light, walker or cane placed within easy reach.

Concerns & Complaints

If we can be of any further service to you, or if you have any enquiries, please do not hesitate to let us know.

Whatever the occasion of your visit with us, we hope that you have found KPJ RAWANG SPECIALIST HOSPITAL is a place of healing, in which you are satisfied in terms of quality service and facilities.

If you have suggestions for us to enhance our services, or if you have any questions, please write them down or fill in our questionnaire that can be found in the information folder and drop them off in any of our suggestion boxes or hand it over to the nurse.

We appreciate your feedback in our quest for ongoing excellent service.

Email us: customerservice@kpjrawang.com
Tel: 603-6099 8999
Fax: 603-6099 8927

Accommodation Rates Per Day

Other Wards

To ensure hassle free admission, please present your insurance card upon registration/admission. If you are unable to do so, kindly furnish us with the details of your insurance card for verification. A deposit will be collected if the approval from your insurance company is still pending, or if the insurance company has declined the case.

We encourage employees to seek clarification from your respective Organization regarding your Insurance / TPA coverage.

Should you require further assistance, please contact our Business Office at 603 – 6099 8825. Following are our panel of Insurance and Third Party Administrator (TPA) providers: PMCare Sdn Bhd